Vol. 22 No. 2 (2025): Autumn publication

Peer reviewed articles

• Service Recovery: Characteristics and Assessment in Outstanding Companies

  Katla Sigríður M. Líndal, Runólfur Smári Steinþórsson

  1-18

  • PDF (Icelandic)

• Age is an Invisible Hindrance: Older Educated ImmigrantWomen‘s Lived Experience in the Icelandic Labour Market

  Erla Sólveig Kristjánsdóttir, Marko Markovic

  19-32

  • PDF (Icelandic)

• Citizen satisfaction of municipalities’ services and their size in terms of inhabitants number

  Vífill Karlsson, Stefán Kalmansson, Gréta Bergrún Jóhannesdóttir

  33-55

  • PDF (Icelandic)